- DELIVERIES WITHIN MANHATTAN ONLY -

FAQs

CONTACT US

Please email us at info@theevercake.com and we'll get back to you within the hour. This is the BEST way to reach us quickly. If you'd like to chat on the phone, just leave your phone number in the email, and we will give you a call as soon as we can!

 

HOW FAR IN ADVANCE SHOULD I ORDER?

We prefer that our customers book at least 2 weeks in advance. 

 

DO YOU OFFER WEDDING CAKES?

We do not do wedding cakes, however, you can submit an email to info@theevercake.com and we can advise on a DIY version using two of our cakes that can be tiered together. Please note, we do not offer any cake tastings or set up for in-person consultations.

 

HOW DOES DELIVERY WORK?

We offer delivery for $25 within Manhattan only (up to 130th Street). To fulfill deliveries, we use a local courier service that has a great track record of delivering our cakes both on-time and in great condition. 

We do not offer pick-up as we do not have a customer-facing storefront.

 

WHAT FLAVORS DO YOU OFFER?

We currently offer 8 signature flavors- strawberry chiffon, blue velvet, chocolate cake w/chocolate fudge, vanilla cake w/ french cream and raspberry, dark choc cake with whipped hazelnut, combo choc & vanilla cake w/dulce de leche, vanilla cake w/ whipped lemon mousse, and vanilla cake with lemon custard and raspberries.

To see what cake flavors we offer by design, just click the drop-down menu once you select a design you like and the flavors will populate there. You can also sort by our cake flavors as well by selecting "All Products" in the filter. 

 

CAN I ORDER A CUSTOM CAKE? I DON’T SEE WHAT I WANT ON THE WEBSITE.

We do not stray very far from the designs shown on our website, but can work with you if it’s within those approximate parameters. Just send an email to info@theevercake.com and we will get back to you to discuss the project.

 

DO YOU HAVE FONDANT CAKES?

No we do not. Our aesthetic is modern and classic using buttercream as our base and fresh flowers, macarons, or sprinkles as embellishments. We generally do not create special cake shapes, tiered intricate wedding cakes or fondant-covered themed cakes.

 

WHAT IS YOUR FROSTING MADE OF?

Our frosting recipe is a slightly lighter version of a traditional American buttercream. We have a delicious whipped cream for our strawberry chiffon cakes that is less sweet if you prefer a lighter style of frosting. 

 

ARE YOUR CAKES VEGAN OR GLUTEN-FREE?

No, they are not. Our cakes contain traditional ingredients like butter and flour.  We are currently working on a delicious GF option for later this year. 

 

DO YOU MAKE CUPCAKES?

No, we do not. We love cupcakes, but prefer to focus on our cakes.

 

WHO DO I CONTACT FOR PARTNERSHIPS OR MEDIA REQUESTS?

Please email us at info@theevercake.com and we'll get back to you shortly.

 

DO YOU SHIP YOUR CAKES NATIONWIDE?

Not yet. Stay tuned!

 

WHAT IS YOUR CANCELLATION POLICY?

All orders that are placed and canceled within 24 hours will receive a full 100% refund. Any orders past this timeframe will be charged 50% of the total. 

 

WHAT TIMES ARE YOU OPEN?

We are always open! We are an online bakery. Please place your order any time specifying the date and time that you need it delivered. We will contact you if we run into any issues with your order when we see it on our end.